Terms and Conditions of Using onebet2u

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Player" or "User") and onebet2u ("Platform", "we", "us"). By accessing, registering, logging in to, or using any part of the onebet2u platform, you acknowledge that you have read, understood and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you are required to stop using the platform immediately and contact our support team to close your account if applicable.

These Terms are to be read together with the Privacy Policy and Responsible Gambling Policy of onebet2u, all of which form part of the overall agreement between you and us.

2 Registration and Account Management

To make full use of onebet2u's services, you need to register and open a valid account. Each individual is only permitted to hold one account. Owning more than one account under the same individual is a serious breach of these Terms.

During the registration process, you are required to provide the following information accurately and truthfully:

• Full name as stated on your valid identity card (MyKad) or passport
• Active mobile number registered in Malaysia
• Email address that is active and accessible
• Date of birth for age verification purposes
• Password that is strong and not shared with any other party

onebet2u reserves the right to request additional identity verification documents at any time, including a copy of your MyKad or proof of residential address, to ensure account security and compliance with licensing requirements.

3 Age Restriction and User Eligibility

Use of the onebet2u platform is restricted to individuals who have reached the age of 21 years and above. This is an absolute requirement that cannot be waived under any circumstances.

By registering, you officially confirm that you are at least 21 years of age on the date of registration. If there is reasonable cause to believe that a player is underage, onebet2u reserves the right to suspend or close the account and withhold any outstanding payments until satisfactory age verification is provided.

In addition to the age requirement, you also confirm that:

• You are not included on any gambling exclusion list of any relevant regulatory body
• You are not registering on behalf of another individual or third party
• You are using your own personal funds and not funds obtained unlawfully
• You are not involved in any money laundering activities

4 Deposits and Withdrawals

All financial transactions on the onebet2u platform are subject to the following limits, which apply to all payment methods:

• Minimum deposit: RM30 per transaction
• Minimum withdrawal: RM50 per transaction
• Withdrawal processing time: within 1 hour once all verifications are completed

Accepted payment methods include Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrencies including USDT, BTC and ETH.

All withdrawals will be processed to the same account or e-wallet used to make the deposit, for verification and security purposes. Withdrawal requests to third-party accounts will not be processed and will be automatically declined.

onebet2u does not charge players any processing fees for standard deposit or withdrawal transactions. However, banks or e-wallet providers may impose their own charges which are beyond our control.

5 Bonus and Promotion Terms

onebet2u offers various promotions to new and existing players. All bonuses are subject to the stated wagering requirements and must be fulfilled before any bonus-related withdrawal is permitted.

100% Welcome Bonus: New players are eligible to receive a 100% first deposit match bonus up to a maximum value of RM500. The wagering requirement is 20 times the bonus amount received.

Example wagering requirement calculation:

• Deposit RM100 → Bonus RM100 → Account balance RM200 → Wagering requirement: RM100 × 20 = RM2,000
• Deposit RM1,200 → Bonus RM500 (maximum cap) → Account balance RM1,700 → Wagering requirement: RM500 × 20 = RM10,000

Until the wagering requirements are met, the bonus balance cannot be withdrawn. Only the real money portion (not bonus) in your account is eligible for early withdrawal, subject to other applicable conditions.

onebet2u reserves the right to modify, suspend or end any promotion at any time. If there is misuse of the promotion system or any attempt to obtain bonuses unlawfully, we reserve the right to cancel the relevant bonus and take further action on the account.

6 Player Responsibilities and Conduct

As a user of onebet2u, you are fully responsible for all activities that take place within your account. You agree not to engage in any of the following:

• Using automated software, bots, or third-party tools to interact with the platform
• Colluding with other players to manipulate game outcomes or exploit the bonus system unfairly
• Accessing the platform using a VPN or other methods to conceal your actual location
• Carrying out any action that could compromise the integrity of the games or the security of the platform
• Using funds obtained through illegal activities for deposits
• Providing misleading information to the customer support team

onebet2u promotes responsible gambling. If you feel that your betting activity is starting to have a negative impact on your personal life, finances or mental health, please visit our Responsible Gambling page for assistance and further information.

7 Account Security and Password

You are fully responsible for maintaining the confidentiality of your onebet2u account password and login information. onebet2u will never ask for your password via email, live chat or any other communication channel.

If you suspect that your account has been accessed without authorisation, you must contact our customer support team via Live Chat or email immediately. onebet2u will not be held responsible for any losses arising from unauthorised access that occurs due to your negligence or failure to protect your own password.

• Use a strong password combining uppercase letters, lowercase letters, numbers and symbols
• Do not use the same password as other platforms
• Enable two-factor authentication if available
• Log out of your account after each session, especially on shared devices

8 Account Suspension and Closure

onebet2u reserves the right to suspend or close a player's account without prior notice in the following circumstances:

• Violation of any term in this document
• Fraud, manipulation or activity suspected of breaking the law
• Providing false information during registration or verification
• Player is confirmed to be under 21 years of age
• Self-exclusion request by the player themselves
• Instructions from the relevant regulatory authority

Players may also voluntarily close their own account at any time by contacting our support team. Any remaining real money balance (after deducting any bonus that has not met the wagering requirements) will be returned via the original payment method within a reasonable time.

9 Platform Liability Limit

The onebet2u platform is provided "as is" without any implied warranty or guarantee. We are not responsible for any financial loss suffered as a result of using this platform, including but not limited to:

• Unfavourable game or betting outcomes
• Technical or unexpected disruptions causing disconnection
• Inability to access the platform due to scheduled maintenance
• Indirect or consequential losses arising from use of the service

onebet2u works to ensure the platform runs smoothly at all times. However, in the event of a technical disruption during an ongoing game, we will investigate and resolve any dispute based on stored system records.

10 Amendments to Terms and Conditions

onebet2u reserves the right to amend, update or replace any part of these Terms at any time at our discretion. Any changes will take effect immediately upon being published on this page.

It is your responsibility to review this Terms and Conditions page periodically. The "Last Updated" date at the top of this page will indicate when any recent changes were made.

Continued use of the onebet2u platform after any amendment is published will be considered full acceptance of the latest version of the Terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11 Dispute Resolution

Should any dispute arise relating to an account, transaction, bonus or game outcome, players are required to contact the onebet2u customer support team first via Live Chat or email for an initial resolution.

Our team will investigate each dispute fairly and transparently based on stored system records. onebet2u's decision in any game-related dispute is final, unless there is strong evidence showing an error on our part.

onebet2u operates under an international licence and is committed to conducting all services in a fair, transparent and responsible manner. Any dispute that cannot be resolved internally will be referred to the relevant licensing regulatory body.

12 Contact Information

If you have any questions, concerns or feedback regarding these Terms and Conditions, the onebet2u customer support team is ready to assist you at all times.

• Live Chat: Available 24/7 directly through the onebet2u platform in Malay and English
• Support email: [email protected]

Our team operates around the clock to ensure all enquiries and disputes are handled promptly and professionally. We provide full support in Malay for the convenience of Malaysian players.